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Connect to a user's screen and solve the problem together. No trip across the office or the country needed.
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Be there to help.
ISL ONLINE · REMOTE SUPPORT
Be there to help.
From anywhere.
Help users solve problems or connect to unattended computers. ISL Online gives you remote desktop access wherever you work.
Try for freeAsk about ISL Online
A standalone product in the PDQ portfolio · Contact VirusLab in Czechia
Remote supportYour IT team
Remote computer
Far from the device. Close to the solution.
REMOTE SUPPORT MADE SIMPLE
Two ways to connect.
One support solution.
Unattended access
Connect to computers set up for unattended access, even when the user is away. Handle routine maintenance and unexpected issues.
Your choice of deployment
Choose a cloud service or host it on your own server. We will help you find the right option.
How does it relate to PDQ Connect?
ISL Online is a standalone product in the PDQ portfolio. Its technology also powers remote desktop in PDQ Connect. We will be happy to help you choose the right product and license.
HOW IT WORKS
From a reported issue to a solution.
ISL Online connects a technician to a remote computer. During user support, you work with the user's screen and troubleshoot in the environment where the issue occurs. For ongoing maintenance, install an agent and configure authorised unattended access in advance. You can then connect to the prepared computer without the user being present.
- Files within reachTransfer and manage files between your own computer and the remote device.
- Multiple monitors and reconnecting after a restartSwitch between screens and resume the remote session after restarting the computer.
- Access for the right peopleSet technician permissions and use two-factor authentication. Session data is protected with end-to-end encryption.
FAQ
Frequently asked questions
What is a concurrent user?
A technician running one or more sessions. Licenses determine how many users can work simultaneously.
What is a remote session?
A connection to a remote computer or mobile device.
How many customers can I support?
End-customer numbers are unlimited. Unattended managed-device limits vary by plan.
How many unattended devices can I manage?
Starter includes 10 devices and Standard 1,000. Higher plans have fair-use terms with an initial 5,000-device limit.
How many licensed users can an account have?
Starter includes one user, Standard 40. Higher plans initially allow 55 under fair-use terms; contact support for increases.
Where can I get my invoice?
For purchases through VirusLab, we provide your invoice. For purchases on the ISL Online website, you can find it in your account.
VIRUSLAB · CZECHIA AND SLOVAKIA
Interested in
ISL Online?
Leave your contact details. We will discuss how you want to use remote support and help you choose a solution.
+420 222 220 051Prefer to call? We are here to help.